Privacy notice

INTRODUCTION

The purpose of this Privacy Policy is to describe how Global Zebra, Inc., d/b/a Science & Humans (“Science & Humans”) collects, uses and shares information about you through our website located at www.scienceandhumans.com (the “Site”). It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information.

Science & Humans takes your data privacy very seriously, through comprehensive security infrastructure and stringent data policies. We comply with the laws and regulations under applicable privacy laws in Canada, namely the Personal Information Protection and Electronic Documents Act (Canada) and the Personal Health Information Protection Act (Ontario) and the regulations thereunder.

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us or as described at the end of this Policy.

The following topics will be covered in this Privacy Statement:

Science&Humans Canada is committed to protecting the privacy and security of your personal and health information. We employ network and software security protocols to safeguard your data against unauthorized access, disclosure, or corruption. Your information will not be disclosed to third parties without your consent, except as required by law or for the purposes of providing healthcare services. However, it's important to recognize that no method of data transmission over the internet can be guaranteed as entirely secure.

Data Access and Usage

Login Credentials:
  • Users must log in to access the app.
  • Login credentials are used only for authentication.
Information Access:
  • The app provides access to existing user information such as order details, shipment information, subscription detail, address information, and invoices.
  • This information is retrieved from our secure servers.
No Data Collection:
  • The app does not collect, store, or share any personal information beyond login credentials.
  • No additional data is collected from users.

“Personal Information” is any information that is identifiable with you, as an individual. We collect this information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include but is not limited to your:
  • Name
  • Address
  • Email address
  • Telephone number
  • Payment information (credit card or debit card number, expiration date and credit card security code – solely for payment purposes)
  • Date of birth
  • Science & Humans user name and password
  • Information that relates to your physical or mental health, health history of you or your family

Please note if you sign up to use our service you will also be asked to submit your Photo ID, as well as demographic and other information relevant to diagnosis and treatment, lifestyle and general medical history (e.g. conditions, allergies etc.). You will be able to send confidential messages and communicate with a doctor regarding your diagnosis and treatment. Science & Humans will keep these messages private and confidential.

We will always collect your Personal Information by fair and lawful means. We may collect Personal Information from you directly and/or from third parties, where we (and/or those third parties) have obtained your consent, or as otherwise required or permitted by law. No Information collected or used from Individuals Under the Age of 18 If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please Contact Us or call us at support@scienceandhumans.com

We will keep the Personal Information that we collect either at the Science & Humans offices or our service provider’s data centers that may be within or outside of Canada. In addition, we may send Personal Information outside of the country for the purpose of processing and storage by out of country service providers. However, you should note that to the extent that any Personal Information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

To Provide Products, Services, and Information. The intent to collect Personal Information is identified at the time of collection from you, and we obtain your consent, prior to such use. Personal Information is generally collected and used for the following purposes:
  • provide products and services that you order using the Site
  • register and service your online account
  • to facilitate communications with third-party service providers with whom we have a contractual relationship such as, Physicians, Nurse Practitioners, and Pharmacists
  • provide information that you request from us
  • contact you about your orders
  • process credit card and debit card transactions
  • ship products to you;
  • send you promotional materials or advertisements about our products and services, as well as new features and offerings
  • enforce our Terms of Use or other legal rights and remedies
  • administer surveys, sweepstakes, promotions and contests
  • to investigate legal claims
  • provide interest-based targeted advertising to you; and, any other purposes disclosed to you at the time we collect your information or pursuant to your consent, as may be permitted or required by applicable law.
Use of Patient Data for Research and Development

We are committed to safeguarding the privacy of our patients' data. As part of our continuous efforts to improve our services and develop new technologies, we may use anonymized patient data for research and development purposes. This includes the testing and validation of new AI models aimed at enhancing healthcare outcomes. Please note that all data will be securely stored on our servers and will not be shared with third parties. We ensure that any data used for research will be de-identified to protect individual privacy in compliance with applicable laws and regulations.

Generally, we will only make disclosures of Personal Information to such Third Parties for which you provide your consent. Notwithstanding the foregoing:

Healthcare Providers. We may transfer your Personal Information to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes – such as, Physicians, Nurse Practitioners, and relevant medical staff in connection with your diagnosis and treatment. Vendors and Services Providers. We may provide information to third party vendors and service providers that help us operate and manage our Site, process orders, Pharmacists that fulfill and deliver products and services that you purchase from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service. Corporate Affiliates. We may share your personal information with our corporate affiliates which are subject to this policy and applicable law. Advertising. We may use how you browse and shop in order to show you ads for Science & Humans or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by Science & Humans. Social Media. If you use third-party services, such as Facebook, Google, or Twitter, through the Site, to login to the Site, or to share information about your experience on the Site with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies. Public Posts and Activities. If you choose to engage in public activities on the Site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas. Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Science & Humans when we have your consent to do so. Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of Science & Humans if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request. Enforce applicable Terms of Use, including investigation of potential violations. Detect, prevent, or otherwise address fraud, security or technical issues. Protect against harm to the rights, property or safety of Science & Humans, our users, customers or the public as required or permitted by law. Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances. In limited circumstances, we may rely on a third party to obtain your consent to the sharing of your personal information with us. You may withdraw your consent by providing us notice. You may expressly instruct that your personal health information not be used or disclosed for healthcare purposes without your consent.

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances. In limited circumstances, we may rely on a third party to obtain your consent to the sharing of your personal information with us. You may withdraw your consent by providing us notice. You may expressly instruct that your personal health information not be used or disclosed for healthcare purposes without your consent.

We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law.

If you make a written request to review any Personal Information about you that we have collected, used or disclosed, we will provide you with any such Personal Information to the extent required by law, within 30 days of receiving your written request.

We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible, however, we will not perform routine checks, unless necessary. You can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site. If you have questions about the personal information we have about you or need to update your information, you can Contact Us or call us at support@scienceandhumans.com

At any time, you can challenge the accuracy or completeness of your Personal Information in our records. If your Personal Information in our records is found to be inaccurate or incomplete, we will amend the Personal Information as required. As needed, we will transmit the amended information to third parties having access to your Personal Information.

We will attempt to respond to each of your written requests not later than 30 days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.

We will not charge any costs for you to access your Personal Information in our records or to access our privacy practices without first providing you with an estimate of the approximate costs if any.

We use industry-standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means. The only Science & Humans employees, who are granted access to your Personal Information, are those with a business ‘need-to-know’ or whose duties reasonably require such information.

All comments, questions, concerns or complaints regarding your Personal Information, this Privacy Statement or our privacy practices, should be forwarded to our Privacy Officer at the following email address: support@scienceandhumans.com

Scope; Third Party Sites.
This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by Science & Humans. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

Terms of Use. Please note that your use of our Site is also subject to our Terms of Use.

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